Contact us

For questions about an order, a size, or anything else, the fastest way to reach us is by email — or use the form below.

Customer support

Email: support@alviaactive.com
Hours: Monday–Friday, 9:00–17:00 GMT (excluding UK public holidays)
Response time: we aim to reply within 1–2 business days

Business address

Alvia Active
218 Upper Brook Street
Manchester M13 9LY
United Kingdom

For full business details, see our Contact information and Legal notice.

Please include your order number when writing about a recent purchase — it helps us help you faster.

Quick links

• Shipping policy — delivery times and costs
• Refund policy — returns and refund process
• Privacy policy — how we handle your data
• Terms of service
• FAQs — common questions
• Size guide — measurements in cm

Damaged or defective items

If your parcel arrives damaged or the item is defective, email us within 48 hours of delivery with photos of the packaging and product. We'll arrange a replacement or full refund, including return shipping. Full details in our Refund policy.