Terms of service

Welcome to Alvia Active. By accessing or using our website, you agree to these Terms of Service.

GENERAL CONDITIONS
- You must be at least 18 years old to make a purchase
- You agree to provide accurate and complete information
- You are responsible for maintaining the confidentiality of your account
- We reserve the right to refuse service to anyone for any reason

PRODUCTS & PRICING
- All product descriptions and images are provided for informational purposes
- We strive for accuracy but cannot guarantee that all information is error-free
- Prices are subject to change without notice
- We reserve the right to limit quantities or discontinue products

ORDERS & PAYMENT
- All orders are subject to acceptance and availability
- Payment must be received before orders are dispatched
- We accept payment via Shopify Payments (credit/debit cards)
- Prices are listed in GBP (£)

SHIPPING & DELIVERY
- Delivery times are estimates (7-10 business days for standard, 5-7 for express)
- We are not responsible for delays caused by customs, weather, or carrier issues
- Risk of loss passes to you upon delivery to the carrier
- See our Shipping Policy for full details

RETURNS & REFUNDS
- Returns must be initiated within 30 days of delivery
- Accessories are non-returnable
- Customers are responsible for return shipping costs
- See our Return & Refund Policy for full details

INTELLECTUAL PROPERTY
- All content on this website (text, images, logos, designs) is owned by Alvia Active
- You may not reproduce, distribute, or use our content without permission

LIMITATION OF LIABILITY
- We are not liable for any indirect, incidental, or consequential damages
- Our liability is limited to the amount you paid for the product
- We do not guarantee uninterrupted or error-free website operation

GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.

CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

CONTACT
For questions about these Terms, contact us at:
support@alviaactive.com

Last updated: March 2026