Refund policy

RETURNS & REFUNDS

RETURN WINDOW
You have 30 days from the date of delivery to return eligible items.

ELIGIBLE ITEMS
- Items must be unworn, unwashed, and in original condition
- Items must have all original tags attached
- Items must be in original packaging

NON-RETURNABLE ITEMS
- Accessories (including but not limited to: headbands, socks, bags, water bottles)
- Items marked as final sale
- Items that show signs of wear or washing

HOW TO RETURN

1. Contact us at support@alviaactive.com within 30 days of delivery
2. Include your order number and reason for return
3. We will provide you with return instructions and the return address
4. Package your item securely with all original tags and packaging
5. Ship the item to the provided address

RETURN SHIPPING COSTS
Customers are responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit.

REFUND PROCESSING
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Please note: Original shipping costs are non-refundable.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at support@alviaactive.com with photos. We will arrange a replacement or full refund, including return shipping costs.

CONTACT
For return questions: support@alviaactive.com

Last updated: March 2026